Privacy Policy

Last Updated:

Welcome to (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data across our hotel services and online shop/marketplace.

1. Information We Collect

We may collect information when you:

Book a room or use our hotel services
Buy or sell items in our marketplace
Create an account on our website
Submit products for advertising with commission
Contact customer support

This may include:

Full name
Email address
Phone number
Address
Payment details (processed securely)
Identification documents (for seller verification)
Proof of ownership (receipts/documents)

2. Automatically Collected Data

When you visit our website, we automatically collect:

IP address
Device and browser type
Pages visited
Cookies and tracking data

3. How We Use Your Information

To process reservations and orders
To verify sellers and product legitimacy
To prevent fraud and unsafe transactions
To display and promote items in the marketplace
To communicate with you (email, SMS, WhatsApp)
To improve our services and website performance

4. Marketplace & Shop Features

Our website provides a shop/marketplace allowing users to buy or sell items. To ensure safety, we require:

Valid identification for sellers
Proof of ownership for listed items
Accurate and honest product descriptions

5. Commission-Based Advertising

If you request us to advertise your product:

You must be the legal owner of the item
You must provide valid receipts/documents
A commission fee applies before listing

We do not guarantee sales of promoted items.

6. Fraud & Official Communication

Your safety is important to us. We only communicate through our official WhatsApp number:

Any other WhatsApp number is fake. Be cautious to avoid fraud.

We NEVER ask for payments via unofficial accounts
We NEVER request banking details through random WhatsApp numbers
Report any suspicious messages immediately

7. Sharing Your Information

We may share data with:

Payment processors
Email/SMS service providers
Delivery/logistics partners
Law enforcement (only when required)

We NEVER sell or rent your personal information.

8. Cookies & Tracking

We use cookies to:

Enhance your browsing experience
Analyze site traffic
Save user preferences

9. Data Security

We use standard security measures to protect your information, but no online system is 100% secure.

10. Your Rights

You may request to:

Access your personal data
Correct incorrect information
Delete your data
Opt-out of marketing

11. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect minors' data.

12. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

13. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a new "Last Updated" date.

14. Contact Us

If you have questions, contact us:

Email:

Phone:

Address: